SpineDeck® wants you to be excited about your new purchase. However, if you need to return an item, our dedicated team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from spinedeck.com.
Our policy lasts 60 days. If 60 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.
To complete your return, please quote your order number in the email you send us. We will provide an address where you could return your product.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the closest warehouse as instructed in the return email.
To return your product, you should mail your product to the closest warehouse as instructed in the return email you will receive, should that be the case. We cover all the return shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.